Refund policy
Hi there!
due to being a small business owner we currently do not offer returns or exchanges as everything is custom to order, printed, cut and handmade with upmost high quality and accuracy.
The only exception is if your product is damaged or defective, to start a return, you can contact us at pureinheart.co@outlook.com please submit a Return Request within seven (7) days of delivery of the damaged or defective product and you must provide reasonable images and information of damage or defect, If your return is accepted, you will be offered a pre-paid shipping label and the merchandise must be shipped within seven (7) days of the issued pre-paid label date. Failure to send back the merchandise within seven (7) days of receiving the shipping label will disqualify the order from the review process and a refund will not be issued, you will be informed if your item is approved or denied and your request will be supplied an explanation of the decision.
Please note, Refunds will not be issued if requests are attributed to change of mind for sizing.
Before submitting for a return, please note the following:
- Packaging and product returning must be in original form. Dirty or worn clothing with missing tags/labels are not eligible. Washed clothing is not eligible for return.
- Review our sizing charts on each order before orders are placed to ensure our sizing meets your requirements.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return questions at pureinheart.co@outlook.com
Thankyou for your understanding! God Bless you